Therapy Agreement and Informed Consent

Last updated: 22 July 2026

1. About this Therapy Agreement

This Therapy Agreement and Informed Consent (“Agreement”) applies to psychological, counselling, assessment, evaluation, consultation and related services provided through Psychology Experts PTE. LTD. (“Psychology Experts”, “we”, “us” or “our”).

This Agreement is between:

Psychology Experts PTE. LTD., including its practitioners, directors, officers, employees, contractors, collaborators, administrative personnel and authorised representatives; and

you, the client, patient, parent, guardian, couple participant, family participant or other person receiving or participating in services.

By booking an appointment, completing the Patient Information and Consent Form, making a payment, attending a session or continuing with services, you confirm that you have read, understood and accepted this Agreement.

This Agreement should be read together with our:

  • Privacy Policy;
  • Terms of Service;
  • Patient Information and Consent Form;
  • booking terms shown at the time of booking;
  • payment and cancellation terms;
  • any written service-specific terms provided to you.

Where there is a conflict between this Agreement and a more general document, this Agreement will apply to the therapeutic or clinical aspects of the service.

2. Who provides the services

Services are provided through:

Psychology Experts PTE. LTD.
UEN: 201630426H
Registered address: Savvilio, 138 Robinson Road, #26-01 Oxley Tower, Singapore 068906
Website: www.psychologyexperts.online
Email: admin [at] psychologyexperts [dot] online

The main practitioner is Dr. Véronique Elefant-Yanni, together with any other practitioner, contractor, collaborator or professional engaged by Psychology Experts where applicable.

Psychology Experts PTE. LTD. is based in Singapore.

3. Singapore website and Swiss practice

This Agreement applies to services provided through www.psychologyexperts.online and through Psychology Experts PTE. LTD. in Singapore.

Psychology Experts may also operate or be associated with a Swiss practice website for services provided from Switzerland. If you use the Swiss practice website or book a service through the Swiss practice, separate Swiss terms, privacy policy, therapy agreement, fees, booking rules and consent forms may apply instead.

Please choose the website and service channel that best matches the service you are looking for.

4. Nature of the services

Psychology Experts may provide psychological, counselling, assessment, evaluation, consultation and related services.

Services may include, depending on availability and suitability:

  • individual psychological or counselling sessions;
  • couples counselling;
  • family sessions;
  • parent consultations;
  • child or adolescent-related services;
  • assessments or evaluations;
  • reports or professional documentation where agreed;
  • online consultations;
  • in-person consultations where offered;
  • other related professional services.

Therapy and counselling are collaborative processes. They may involve discussion of personal, emotional, family, relational, behavioural or mental-health concerns. They may also involve reflection, therapeutic exercises, psychological tools, psychoeducation, recommendations or other professional interventions.

The exact approach used may vary depending on the practitioner’s professional judgment, your needs, your goals, the type of service and the information available.

5. No emergency or crisis services

Psychology Experts does not provide:

  • emergency medical services;
  • emergency psychiatric services;
  • crisis intervention;
  • continuous monitoring;
  • 24-hour support;
  • emergency-response services;
  • immediate risk-management services through the website, email, Meetergo, Zoom or a scheduled appointment.

Do not rely on:

  • email;
  • website forms;
  • social media;
  • messaging apps;
  • Meetergo;
  • Zoom;
  • a future scheduled appointment; or
  • any non-urgent communication channel

for an urgent or emergency situation.

If you believe that you or another person may be in immediate danger, contact the emergency services, a crisis service or the nearest emergency department in the location where you are physically present.

By using our services, you understand that Psychology Experts cannot guarantee immediate responses outside scheduled sessions.

6. Suitability of therapy and online services

Therapy, counselling, assessment and online services are not suitable for every person or situation.

Psychology Experts may decline, postpone, suspend, adapt or discontinue services where we consider this appropriate, including where:

  • your needs appear outside our scope of practice;
  • online therapy is not suitable;
  • in-person, medical, psychiatric, crisis or emergency care is required;
  • there are safety, safeguarding or risk concerns;
  • required information has not been provided;
  • required consent has not been provided;
  • payment has not been made;
  • there are legal, professional, insurance, ethical, clinical or practical concerns;
  • there is a conflict of interest;
  • communication is abusive, threatening or inappropriate;
  • the therapeutic relationship is no longer clinically or professionally appropriate;
  • continuing the service would be unsafe, unsuitable, impermissible or unreasonable.

Where appropriate, we may recommend that you contact another professional, physician, psychiatrist, local mental-health provider, emergency service, crisis service or other suitable support.

7. Benefits and risks of therapy

Therapy and counselling may help with emotional wellbeing, self-understanding, relationships, coping strategies, decision-making, behavioural change and psychological support.

However, therapy can also involve discomfort.

You understand that:

  • difficult emotions may arise;
  • past experiences may be discussed;
  • relationships or personal decisions may be affected;
  • progress may take time;
  • therapy may feel challenging at certain stages;
  • improvement cannot be guaranteed;
  • you remain responsible for your choices and actions outside sessions.

Psychology Experts and its practitioners will use reasonable care and professional skill, but no specific outcome is promised or guaranteed.

8. No guarantee of outcome

Psychology, counselling, assessment, evaluation and related services do not guarantee a specific result.

Psychology Experts does not guarantee:

  • symptom improvement;
  • recovery;
  • relationship outcomes;
  • family outcomes;
  • employment outcomes;
  • legal outcomes;
  • school outcomes;
  • insurance outcomes;
  • acceptance of reports by third parties;
  • acceptance of recommendations by third parties;
  • reimbursement;
  • any particular diagnosis, conclusion or assessment result.

If you are not satisfied with the outcome of therapy, counselling, assessment or evaluation, this does not by itself entitle you to a refund.

9. Client responsibility and participation

Therapy is a collaborative process.

You agree to:

  • provide accurate and complete information;
  • update the practitioner if relevant information changes;
  • complete required forms on time;
  • attend sessions on time;
  • pay fees when due;
  • participate honestly and respectfully;
  • ask questions if something is unclear;
  • tell the practitioner if therapy is not feeling helpful or appropriate;
  • tell the practitioner if your risk level, safety situation or circumstances change;
  • seek emergency or crisis support where needed;
  • avoid using non-urgent channels for emergencies;
  • respect confidentiality, privacy and boundaries.

You remain responsible for decisions, actions and choices you make outside sessions.

10. Patient Information and Consent Form

Before the first session, new clients must complete the Patient Information and Consent Form available at:

www.psychologyexperts.online/newpatient

This form must normally be completed at least 24 hours before the first session, unless otherwise agreed.

By completing the form, you confirm that you have reviewed and accepted the applicable terms, including those relating to:

  • therapy and informed consent;
  • confidentiality and its limits;
  • online services;
  • privacy and data handling;
  • cancellations;
  • payments;
  • refunds;
  • emergency situations;
  • client responsibility;
  • third-party claims and reimbursement.

For couples, families or other sessions involving more than one participant, Psychology Experts requires one form per person attending or participating.

Psychology Experts may postpone, cancel or decline a session if required forms or consents have not been completed on time. If a session cannot proceed because required forms or consents were not completed on time, Psychology Experts may treat the appointment as a late cancellation or missed appointment and the full fee may be charged.

11. Booking and payment

Appointments may be booked through:

  • Meetergo;
  • a booking link sent by Psychology Experts;
  • email;
  • a practitioner;
  • an administrative team member;
  • another process communicated to you.

Payment is normally required at the time of booking.

Accepted payment methods are described in the Terms of Service and may include online card payment, PayPal where offered, direct bank transfer, invoice payment, payment link or another method communicated to you.

Where an appointment is booked by the practitioner or administrative team, payment may be required no later than 24 hours before the appointment by payment link, invoice, direct bank transfer or another method communicated to you.

If payment is not received on time, Psychology Experts may cancel, postpone or refuse to provide the session or service.

First-time clients must normally complete payment and the Patient Information and Consent Form at least 24 hours before the first session, unless otherwise agreed.

Repeat clients who do not pay at the time of booking must normally pay at least 24 hours before their session.

12. Fees

Fees are shown on the website, booking page, invoice, payment link or written communication.

Fees may vary depending on:

  • service type;
  • session length;
  • practitioner;
  • time or day of appointment;
  • assessment or evaluation requirements;
  • report-writing or documentation time;
  • administrative complexity;
  • currency;
  • payment method;
  • other agreed terms.

Assessments, evaluations, reports, consultations and additional professional work may be charged by the hour or according to a fee agreed in advance. Unless otherwise agreed, the hourly rate is the same as the price for an individual session.

13. Cancellations and rescheduling

You may cancel or reschedule an appointment by:

  • using the scheduling link provided in your appointment confirmation email; or
  • emailing Psychology Experts.

To avoid being charged, you must cancel or reschedule at least 24 hours before the scheduled appointment time.

If you cancel or reschedule less than 24 hours before the scheduled appointment time, the full session fee may be charged.

Where possible, Psychology Experts recommends rescheduling rather than cancelling.

14. Missed appointments and late arrivals

If you do not attend an appointment and have not cancelled or rescheduled at least 24 hours in advance, the appointment is considered missed and the full fee may be charged.

If you are late, the session will usually still end at the originally scheduled time.

If you are more than 15 minutes late and you have not emailed or messaged Psychology Experts to announce the delay, the session may be considered missed and the full fee may be charged.

If you arrive late and the practitioner is still able to proceed, the session may be shorter and the full fee remains payable.

Psychology Experts is not required to extend a session because of lateness.

15. Refunds

If you cancel an appointment at least 24 hours before the scheduled appointment time, you may request a refund or reschedule the appointment.

Where a refund is issued, payment-processing charges, booking fees, bank fees, currency-conversion fees, administrative fees or other non-recoverable costs may be deducted.

Refunds are not normally provided for:

  • missed appointments;
  • late cancellations;
  • late arrivals;
  • services already provided;
  • reports or professional work already started or completed;
  • administrative work already performed;
  • payment-processing fees;
  • bank-transfer costs;
  • currency-conversion costs;
  • other costs that Psychology Experts cannot recover.

Any refund remains subject to the payment provider’s processing rules and timelines.

16. Communication outside sessions

Communication outside sessions is mainly for:

  • scheduling;
  • rescheduling;
  • payment;
  • administrative matters;
  • sharing requested documents;
  • brief practical updates;
  • follow-up information agreed with the practitioner.

Psychology Experts does not provide therapy, crisis care or emergency monitoring by email, website form, social media, messaging app or booking platform.

We do not guarantee immediate replies outside scheduled sessions.

Please avoid sending long, highly sensitive or urgent clinical information by ordinary email or messaging channels unless specifically requested.

If you send information outside a session, the practitioner may decide whether it should be addressed in the next scheduled session rather than by written reply.

17. Online sessions

Online sessions may be conducted through Zoom, Meetergo or another video-conferencing provider selected by Psychology Experts.

You are responsible for joining from a private and suitable location.

You are also responsible for taking reasonable steps to:

  • use a secure device;
  • use a stable internet connection;
  • prevent others from overhearing the session;
  • protect your meeting link;
  • avoid joining from a public or unsafe place;
  • use headphones where appropriate;
  • tell the practitioner if privacy cannot be maintained;
  • tell the practitioner if another person is present or able to hear the session;
  • tell the practitioner if the connection is not working properly.

Psychology Experts is not responsible for interruptions, delays, privacy issues or technical problems caused by your device, internet connection, software, location or environment.

If a technical issue prevents the session from continuing, Psychology Experts may decide whether to continue by another method, reschedule, shorten, cancel, charge or refund the session, depending on the circumstances.

18. Recording, screenshots, transcription and AI tools

Sessions must not be recorded, photographed, screenshotted, transcribed, broadcast, uploaded, shared or otherwise captured by any participant without the prior express agreement of the practitioner and all other participants.

Psychology Experts does not record sessions as a matter of routine.

A session will not be recorded by Psychology Experts unless:

  • there is a specific and legitimate reason;
  • the purpose has been explained;
  • all required participants have expressly agreed in advance;
  • suitable arrangements have been made for storage, access, retention and deletion.

Automated transcription, recording, AI summaries or similar meeting features will not be intentionally enabled for a therapy session without appropriate notice and consent.

If a client or participant records, photographs, screenshots, transcribes, broadcasts, uploads or shares session content without permission, Psychology Experts may suspend or discontinue services and may take any appropriate legal, professional or protective action.

19. Confidentiality

Psychology Experts treats information shared in connection with psychological and counselling services as confidential.

Confidentiality applies to information shared:

  • before sessions;
  • during sessions;
  • after sessions;
  • through forms;
  • through communications with the practitioner or administrative team;
  • through reports, assessments or related documents.

Access is limited to people who reasonably need the information for clinical, administrative, legal, safety, security, professional or operational purposes.

20. Limits of confidentiality

Confidentiality is not absolute.

Psychology Experts may use or disclose information where reasonably necessary or legally permitted, including where:

  • you have authorised the disclosure;
  • disclosure is needed to coordinate with another professional you have authorised;
  • there is a serious or imminent risk of harm to you or another person;
  • there is concern about the safety or welfare of a child or vulnerable person;
  • there is concern about abuse, neglect, exploitation or serious harm;
  • disclosure is required by law, court order or lawful authority;
  • disclosure is necessary to respond to a complaint, insurance matter or legal claim;
  • disclosure is required under an applicable professional or regulatory obligation;
  • disclosure is necessary to protect Psychology Experts, a practitioner or another person from unlawful conduct;
  • disclosure is otherwise permitted or required by applicable law.

Where reasonably possible and appropriate, the practitioner will try to discuss a necessary disclosure with you before it is made.

This may not be possible where discussion could increase risk, delay urgent action, interfere with a legal obligation or investigation, or otherwise be inappropriate.

21. Couples and family confidentiality

Couples and family work involves special confidentiality considerations.

Information provided by one participant may relate to another participant or family member.

Unless otherwise agreed in writing, Psychology Experts does not guarantee that information disclosed by one participant can always be withheld from other participants where doing so would make the joint service unsafe, misleading, unbalanced or clinically inappropriate.

The practitioner may set specific rules for:

  • individual communications between sessions;
  • separate meetings with one participant;
  • what information can or cannot be kept from other participants;
  • how reports or letters are handled;
  • how confidentiality applies in couples or family work.

Psychology Experts may decline, suspend or discontinue couples or family services where confidentiality, safety, consent, participation or suitability concerns arise.

22. Children and adolescents

Where services involve a child or adolescent, Psychology Experts may require appropriate parent or legal guardian involvement and consent.

Psychology Experts may request information about:

  • parental responsibility;
  • custody or decision-making authority;
  • emergency contacts;
  • school or medical circumstances;
  • safeguarding concerns;
  • prior assessments or reports;
  • relevant family context.

Parents and guardians must provide accurate and complete information.

Psychology Experts may decline, suspend or discontinue services where consent, custody, safeguarding, safety, confidentiality or suitability concerns arise.

Depending on age, maturity, circumstances and applicable law, a child or adolescent may also have privacy interests that need to be considered.

23. Reports, letters, assessments and documentation

Psychology Experts may provide reports, letters, assessment summaries or professional documentation only where expressly agreed.

Additional fees may apply.

Psychology Experts does not guarantee that a report, letter, assessment, invoice or recommendation will be accepted by:

  • an insurer;
  • employer;
  • school;
  • court;
  • government body;
  • tax authority;
  • healthcare provider;
  • immigration authority;
  • professional body;
  • other third party.

Reports, letters and documentation are prepared based on:

  • the information available;
  • the practitioner’s professional judgment;
  • the purpose agreed;
  • the limits of the service provided;
  • applicable ethical, clinical, legal and professional considerations.

Psychology Experts may decline to provide a letter, report, diagnosis, recommendation or opinion where doing so would be inaccurate, inappropriate, misleading, outside scope, unethical or unsupported by the work completed.

24. Insurance, reimbursement and third-party claims

Psychology Experts does not guarantee that its services will be covered, reimbursed, recognised or accepted by any insurer, employer, government body, tax authority, court, school, healthcare system or other third party.

Clients remain responsible for paying Psychology Experts’ fees regardless of whether they choose to seek reimbursement or submit an expense.

If you choose to claim, submit or report mental health expenses to an insurer, employer, government body, tax authority or other third party, you are responsible for checking the applicable requirements before proceeding.

This may include checking:

  • insurance coverage;
  • referral requirements;
  • pre-authorisation requirements;
  • reimbursement rules;
  • invoice requirements;
  • documentation requirements;
  • report-recognition rules;
  • tax deductibility;
  • employer-benefit requirements;
  • government-programme requirements;
  • any other third-party conditions.

Unless expressly agreed in writing, Psychology Experts does not submit insurance, employer, government or tax reimbursement claims on behalf of clients.

Any information Psychology Experts provides about insurance, reimbursement, tax treatment, professional recognition or local requirements is general information only. It is not legal, insurance, tax or regulatory advice and does not guarantee eligibility, reimbursement, deductibility, recognition or approval.

25. International clients and informed choice

Psychology Experts provides online services to clients in different countries.

Clients freely decide whether they wish to work with Psychology Experts and remain responsible for making an informed decision about whether the services meet their personal needs.

Before booking or attending a session, you are responsible for:

  • providing accurate information requested through our booking, intake or communication process;
  • telling us if information you previously provided is no longer accurate;
  • deciding whether you wish to claim, submit or report mental health expenses to an insurer, employer, government body, tax authority or other third party;
  • checking any reimbursement, referral, pre-authorisation, tax, documentation or recognition requirements that may apply if you choose to do so;
  • determining whether an invoice, receipt, report or service from Psychology Experts may be submitted to or accepted by an insurer, employer, government scheme, tax authority, court, school, healthcare system or other third party;
  • making any enquiries you consider necessary with an insurer, employer, government body, regulator, tax authority, local authority or other relevant organisation;
  • obtaining independent legal, insurance, tax or regulatory advice where you consider it necessary;
  • deciding whether you wish to proceed after considering the available information.

By booking or attending a session, you confirm that you:

  • have received or had access to information about the service;
  • have had an opportunity to ask questions;
  • understand that services are provided internationally and online;
  • understand the limitations and risks described in the applicable policies and agreements;
  • have chosen to proceed on an informed and voluntary basis.

Nothing in this Agreement excludes, limits or transfers a duty or liability that cannot lawfully be excluded, limited or transferred.

26. Privacy and records

Your personal data is handled in accordance with our Privacy Policy.

Psychology Experts may collect and process personal data, sensitive personal data and health-related information for purposes including:

  • providing services;
  • assessing suitability;
  • maintaining client records;
  • managing appointments;
  • handling payments;
  • responding to safety concerns;
  • meeting legal and professional obligations;
  • responding to complaints or claims;
  • administering the practice.

Client forms and related records may currently be collected or stored using Google services. Psychology Experts is progressively moving client email and document storage toward Proton and may use appropriate Meetergo functions for new client forms and appointment-related information.

For more detail, please review the Privacy Policy.

27. Clinical notes and records

The practitioner may keep clinical notes and records relating to sessions.

These may include:

  • attendance information;
  • presenting concerns;
  • relevant history;
  • therapy goals;
  • interventions used;
  • risk or safety information;
  • clinical observations;
  • recommendations;
  • correspondence;
  • reports or documents;
  • other information considered clinically or administratively relevant.

Clinical notes are professional records. They may not contain every detail discussed in a session.

Access to clinical notes and records may be subject to applicable legal exceptions, professional obligations, third-party confidentiality, safety considerations and record-retention requirements.

28. Access to records

You may request access to personal data held about you, subject to applicable law and exceptions.

Access may be limited where disclosure would:

  • reveal another person’s personal data;
  • breach another person’s confidentiality;
  • create a safety risk;
  • interfere with a legal or professional obligation;
  • reveal legally privileged information;
  • be inappropriate under applicable law;
  • fall within another applicable exception.

Requests should be made using the contact details in the Privacy Policy.

29. Retention of records

Psychology Experts retains records for as long as reasonably necessary for clinical, administrative, legal, accounting, insurance, professional, safeguarding and dispute-resolution purposes.

Retention periods may differ depending on:

  • the type of service;
  • the type of information;
  • the client’s age;
  • applicable legal or professional obligations;
  • safety or safeguarding concerns;
  • complaint or dispute risk;
  • insurance or accounting requirements.

A request to delete information does not necessarily require Psychology Experts to delete appropriate clinical, billing or legal records before the applicable retention period has ended.

30. Intellectual property and therapeutic materials

Therapeutic materials, written resources, worksheets, recordings, documents, reports, forms and other materials provided by Psychology Experts are owned by or licensed to Psychology Experts unless otherwise stated.

You may use materials provided to you for your own personal therapeutic use.

You must not, without prior written permission:

  • copy;
  • reproduce;
  • publish;
  • distribute;
  • sell;
  • share publicly;
  • upload;
  • translate;
  • modify;
  • use commercially;
  • use outside the context for which they were provided.

You must not publish or share written communications, session content, recordings, therapeutic materials or practitioner correspondence without prior written permission.

31. Social media and public communication

Social media is not an appropriate channel for therapy, crisis support or confidential communication.

Psychology Experts may maintain public social-media profiles, but interactions on social media do not create a therapeutic relationship.

For privacy reasons, practitioners may not respond to clinical matters through public social-media channels.

Clients should avoid posting private, identifying or therapy-related information on public platforms.

32. Ending therapy

You may end therapy at any time.

Where possible, we recommend discussing ending therapy with your practitioner so that the process can be reviewed and closed appropriately.

Psychology Experts may end or pause therapy where:

  • your needs are outside the practitioner’s scope;
  • therapy is no longer clinically appropriate;
  • online services are no longer suitable;
  • there are safety, safeguarding, ethical, legal, professional or insurance concerns;
  • required payment has not been made;
  • required forms or consent have not been provided;
  • the therapeutic relationship has broken down;
  • the client is not participating in a way that allows the work to continue;
  • communication is abusive, threatening or inappropriate;
  • there is a conflict of interest;
  • continuing would be unsafe, unsuitable or unreasonable.

Where appropriate and possible, Psychology Experts may provide notice, discuss the decision and suggest alternative sources of support.

Psychology Experts may not be able to provide notice where there is an urgent safety, legal, professional or operational reason.

33. Complaints and concerns

If you have a concern about the service, you are encouraged to raise it with the practitioner or contact Psychology Experts using the contact details below.

Psychology Experts will consider complaints or concerns in good faith.

Raising a concern does not remove any payment obligation for services already provided, missed appointments, late cancellations, reports or administrative work already completed or started.

34. Limitation of liability

To the fullest extent permitted by applicable law, Psychology Experts PTE. LTD. and its directors, officers, employees, practitioners, contractors, agents, affiliates, service providers and advisers will not be liable for:

  • indirect, incidental, special, consequential or punitive loss;
  • loss caused by third-party platforms;
  • loss caused by payment providers or banks;
  • loss caused by internet, device, software or technical failures;
  • consequences of a client’s failure to attend, cancel, pay, provide accurate information or seek emergency support;
  • an insurer’s refusal to reimburse or recognise services;
  • a third party’s refusal to accept an invoice, receipt, report or document;
  • outcomes of therapy, counselling, assessment, evaluation or consultation;
  • consequences of decisions you make outside sessions;
  • unauthorised recording or disclosure by another participant;
  • matters outside our reasonable control;
  • use of website content outside a formal professional relationship.

Nothing in this Agreement excludes or limits liability for fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, breach of non-excludable statutory duties, or any other liability that cannot lawfully be excluded or limited.

35. Governing law and disputes

This Agreement is governed by the laws of Singapore.

Subject to any mandatory law that applies in your place of residence or to the particular service, the courts of Singapore will have jurisdiction over disputes relating to this Agreement, the website or services provided through Psychology Experts PTE. LTD.

Before starting formal proceedings, you agree to contact Psychology Experts and make a reasonable attempt to resolve the matter informally.

Nothing in this section prevents Psychology Experts from seeking urgent, protective or injunctive relief where necessary.

36. Changes to this Agreement

Psychology Experts may update this Agreement from time to time.

The latest version will be published on this page with the updated date.

For material changes affecting existing services, Psychology Experts may provide additional notice where reasonably appropriate.

Your continued use of services after an updated Agreement is published or provided means that you accept the updated Agreement, unless another agreement or applicable law provides otherwise.

37. Contact information

Questions about this Agreement may be sent to:

Psychology Experts PTE. LTD.
Website: www.psychologyexperts.online
Email: admin [at] psychologyexperts [dot] online
Registered address: Savvilio, 138 Robinson Road, #26-01 Oxley Tower, Singapore 068906

38. Informed consent

By booking an appointment, completing the Patient Information and Consent Form, making a payment, attending a session or continuing with services, I confirm that:

  • I have read or had access to this Therapy Agreement and Informed Consent;
  • I have read or had access to the Privacy Policy and Terms of Service;
  • I understand the nature and limits of the services;
  • I understand that Psychology Experts does not provide emergency or crisis services;
  • I understand the limits of confidentiality;
  • I understand the risks and limitations of online services;
  • I understand the cancellation, missed appointment, payment and refund terms;
  • I understand that outcomes are not guaranteed;
  • I understand that I am responsible for checking insurance, reimbursement, tax, employer or third-party requirements if I choose to claim or submit expenses;
  • I have had the opportunity to ask questions before proceeding;
  • I consent to receiving services on this basis.

Other documents: Privacy Policy – Terms Of Service – Patient Information and Consent Form